On great service : a framework for action / Leonard L. Berry
| Main Author: | Berry, Leonard L. |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : The free press, 1995 |
| Subjects: |
CICS (Computer system)
Customer services -- > Quality control. Customer services -- > Management -- > Case studies. |
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